jitbuj Privacy Policy

1. Introduction

jitbuj ("we", "us", "our") operates the online casino and sports betting platform accessible at jitbuj.vip. We are committed to protecting the personal data of every individual who interacts with our platform. This Privacy Policy sets out, in clear and transparent terms, the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the safeguards we apply to protect it, and the rights available to you as a data subject.

This policy must be read alongside the jitbuj Terms & Conditions, which govern the overall relationship between jitbuj and its Players. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.

jitbuj processes personal data in good faith and in accordance with the principles of data minimisation, purpose limitation, accuracy, storage limitation, integrity, and confidentiality. We collect only what we need, use it only for stated purposes, and retain it only for as long as necessary.

2. Data We Collect

2.1 Registration & Account Data

When you create a jitbuj account, we collect the following information: full legal name, date of birth, email address, mobile phone number, residential address, and your chosen username and password (stored in encrypted form). This information is mandatory for account creation and cannot be waived.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to prevent fraud and underage gambling, we may collect copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of address documents (utility bills, bank statements), and selfie photographs for facial verification purposes. These documents are processed by our certified KYC partner and are not stored longer than required.

2.3 Financial & Transaction Data

We record details of all financial transactions conducted through your jitbuj account, including deposits, withdrawals, bonus credits, and wager settlements. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and reference identifiers. We do not store full payment card numbers; card data is tokenised and handled exclusively by our PCI-compliant payment partners.

2.4 Gaming & Betting Activity Data

We collect records of all games played, bets placed, outcomes, session durations, and wagering volumes associated with your account. This data is used for account management, responsible gaming monitoring, fraud detection, and dispute resolution.

2.5 Technical & Device Data

When you access the jitbuj platform, our servers automatically record certain technical information, including: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, pages visited, time spent on each page, and session identifiers. This data is collected via server logs and cookies.

2.6 Communications Data

We retain records of communications between you and jitbuj support, including live chat transcripts, support ticket submissions, and any documents or screenshots you provide during a dispute or complaint. These records are retained to document the resolution of issues and to improve our support services.

2.7 Marketing Preferences

If you opt in to receive promotional communications from jitbuj, we record that consent along with your preferred contact channel (email or SMS). You may withdraw your consent to marketing communications at any time by contacting support or using the unsubscribe mechanism in any marketing email.

3. How We Collect Your Data

jitbuj collects personal data through the following channels:

• Directly from you: Via the account registration form, KYC document upload, deposit and withdrawal flows, support contact forms, live chat sessions, and any feedback or preference settings you configure in your account dashboard.
• Automatically: Via server-side logs, session cookies, and analytics tools that capture technical and behavioural data as you navigate the jitbuj platform.
• From third parties: From our payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) to confirm transaction outcomes; from KYC verification providers to validate the authenticity of identity documents; and from fraud prevention services to flag anomalous account behaviour.

4. Legal Basis for Processing

jitbuj processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account creation and management	Performance of a contract (the Player account agreement)
Processing deposits and withdrawals	Performance of a contract
KYC identity verification	Legal obligation and fraud prevention
Fraud detection and security monitoring	Legitimate interests of jitbuj and protection of Players
Responsible gaming monitoring	Legal obligation and legitimate interests
Sending promotional communications	Consent (opt-in only)
Improving platform performance	Legitimate interests of jitbuj
Retaining records post-account closure	Legal obligation and dispute resolution

5. How We Use Your Data

jitbuj uses the personal data we collect for the following specific purposes:

• To create, manage, and administer your jitbuj Player account.
• To process deposits, settle bets, and execute withdrawal requests accurately and securely.
• To verify your identity and age in compliance with our KYC obligations, ensuring that only eligible adults aged 18 and above use the platform.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To monitor gaming patterns for responsible gaming purposes, including the identification of players who may be exhibiting signs of problem gambling.
• To communicate with you regarding your account status, transaction confirmations, security alerts, and updates to our policies.
• To send promotional offers, bonus notifications, and marketing materials — only where you have provided explicit consent to receive such communications.
• To analyse aggregated, anonymised platform usage data to improve the jitbuj user experience, game selection, and technical performance.
• To resolve disputes, investigate complaints, and respond to regulatory or legal inquiries.

jitbuj does not use automated decision-making processes that produce legally significant effects on Players without human review. Where automated systems flag an account for review (e.g., fraud detection), a qualified member of the jitbuj team will make the final determination.

6. Data Sharing & Disclosure

6.1 Payment Processors

To process your deposits and withdrawals, jitbuj must share relevant transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard). Each of these providers operates under its own privacy policy and is contractually required to handle your data securely and use it only for payment processing purposes.

6.2 KYC and Identity Verification Providers

jitbuj works with certified third-party KYC providers to verify the authenticity of identity documents submitted during account verification. These providers process your document images and biometric data strictly for verification purposes under binding data processing agreements with jitbuj.

6.3 Game Providers

Casino game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive a session token and limited account data to initialise your game session. Game providers do not receive your full personal profile, payment information, or KYC documents.

6.4 Fraud Prevention Services

jitbuj uses third-party fraud detection and security services that may process your IP address, device fingerprint, and behavioural data to identify suspicious activity. This processing is in our legitimate interests and those of our Players to maintain a secure platform.

6.5 Legal and Regulatory Disclosure

jitbuj may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of jitbuj, our Players, or the public.

6.6 No Sale of Data

Under no circumstances does jitbuj sell, rent, lease, or trade your personal data to third-party marketers, data brokers, or advertising networks. Your personal data is a private record, not a commercial asset.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. jitbuj uses cookies and similar tracking technologies (such as local storage and session identifiers) to maintain your login session, remember your preferences, and collect anonymous analytics data about how the platform is used.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help prevent fraudulent activity. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about how Players navigate the jitbuj platform — which pages are visited most often, how long sessions last, and where errors occur. This data is aggregated and cannot be used to identify individual users.
• Functional Cookies: Remember your account preferences, such as your preferred language, game display settings, and notification preferences, so you do not need to reconfigure them on each visit.

jitbuj does not use advertising or cross-site tracking cookies. We do not participate in third-party advertising networks or retargeting programmes.

7.3 Managing Cookies

You may control cookie preferences via your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your jitbuj account. Disabling performance or functional cookies will not prevent you from using the platform but may result in a less personalised experience.

8. Data Retention

jitbuj retains personal data for the following periods:

• Active account data (registration details, transaction history, gaming records): Retained for the lifetime of your account and for a minimum of five years following account closure, to satisfy legal, regulatory, and audit obligations.
• KYC documents (identity documents, proof of address): Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Support communications (live chat transcripts, support tickets): Retained for three years from the date of the communication.
• Marketing consent records: Retained for the duration of your opt-in consent period plus three years, to demonstrate that consent was validly obtained.
• Technical logs (IP addresses, device data, server logs): Retained for 12 months on a rolling basis.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical analysis.

9. Data Security

jitbuj implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS Encryption: All data transmitted between your browser and jitbuj.vip is encrypted using industry-standard TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when using the platform.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. jitbuj staff cannot view your plain-text password, and neither can any third party with access to our database.
• Access Controls: Access to personal data within jitbuj is restricted to authorised personnel who require it to perform their job functions. All staff with data access undergo regular security training.
• Payment Data Tokenisation: Full payment card numbers are never stored on jitbuj servers. Card data is tokenised at the point of entry by our PCI DSS-compliant payment gateway partners.
• Fraud Monitoring: Automated and manual monitoring systems scan for unusual account activity, multiple failed login attempts, and other signals of potential security compromise on a continuous basis.

While jitbuj takes all reasonable precautions to protect your data, no internet-based system is entirely immune from security risks. If you suspect that your jitbuj account has been compromised, contact our support team immediately via live chat.

10. Your Rights

As a data subject, you have the following rights in relation to the personal data jitbuj holds about you:

• Right of Access: You may request a copy of the personal data jitbuj holds about you. We will provide this within 30 days of receiving a valid request. There is no fee for a first request within any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Certain data corrections — such as a name change — will require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. Note that this right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You may request a machine-readable export of the personal data you have provided to jitbuj, where that data is processed on the basis of consent or contract.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact jitbuj support via live chat or by email at [email protected]. Please include sufficient information to identify your account (username and registered email address). We will respond within 30 calendar days.

11. Children's Privacy

The jitbuj platform is strictly for adults aged 18 and above. 18+ Only We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a minor, we will immediately suspend that account, forfeit any balance (as required under our Terms & Conditions), and delete all associated personal data.

If you are a parent or guardian and you believe that a minor in your care has registered a jitbuj account, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Services

The jitbuj platform incorporates services from certified third-party providers — including game studios, payment gateways, and analytics tools — each of which operates under its own privacy policy. jitbuj selects third-party partners with care and requires all data processors to enter into binding data processing agreements that restrict the use of Player data to the specific purpose for which it was shared.

jitbuj is not responsible for the privacy practices of third-party platforms that you navigate to independently. The jitbuj Privacy Policy applies exclusively to the jitbuj platform at jitbuj.vip.

13. Changes to This Privacy Policy

jitbuj may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Players by email and by displaying a prominent notice on the platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Your continued use of the jitbuj platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should cease using the platform and contact support to close your account.

14. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy or jitbuj's data practices, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week, via your jitbuj account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — responses within 24 hours for general enquiries; within 48 hours for formal privacy requests.

If you are not satisfied with jitbuj's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction. jitbuj will cooperate fully with any such authority in the investigation of a legitimate complaint.